Kashif Hamza Store

At Kashif Hamza, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent refund and return process.

1. Return Eligibility

You may request a return or exchange if:

• You received a damaged or defective product

• You received the wrong item

• The product is unused, in original packaging, and in the same condition as delivered

Requests must be made within 3 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged items (not due to our fault)

• Personal care products (for hygiene reasons)

• Items purchased on sale or clearance (unless defective)

3. Refund Process

• Once your return is received and inspected, we will notify you.

• If approved, your refund will be processed within 5–7 business days.

• Refunds are usually made via bank transfer or mobile wallet (EasyPaisa/JazzCash).

4. Exchange Policy

If you wish to exchange a product, you can request it within 3 days of delivery. Exchange is subject to product availability.

5. Return Shipping

• If the issue is from our side (wrong or defective item), we will cover the return shipping cost.

• If you change your mind, the return shipping cost will be paid by the customer.

6. Order Cancellation

• Orders can be cancelled before shipment without any charges.

• Once the order is shipped, cancellation is not possible.

7. Late or Missing Refunds

If you haven’t received your refund within the given time:

• Please re-check your account details

• Contact your bank or payment provider

• If the issue still persists, contact us for support

8. Contact Us

For any refund or return requests, please contact us:

Kashif Hamza Store
Email: ar.hub39gmail.com
Phone: +923707266881

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We value your trust and aim to provide the best shopping experience at Kashif Hamza.